Job Description
Join our dynamic team as a Weekend Customer Service Representative in sunny San Diego! We're seeking passionate individuals to deliver exceptional support to our local community during weekend shifts. This role offers immediate start opportunities for those who thrive in fast-paced environments and value meaningful customer interactions. Enjoy competitive pay, flexible scheduling, and the chance to grow your career with a company that invests in its people. Immediate openings available!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, account, and service issues efficiently using CRM tools
- Document interactions accurately in customer databases
- Collaborate with support teams to escalate complex cases
- Maintain positive customer satisfaction metrics
- Process transactions and update account information
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience in retail, hospitality, or call centers
- Strong problem-solving and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently in a weekend shift (Saturday/Sunday)
- Excellent verbal and written communication skills
- San Diego local residency required for in-office support
- Background check and drug screen required