Job Description
Join Global Solutions Inc. as a Night Shift Customer Service Representative and launch your career in a dynamic, growth-oriented environment! We're seeking dedicated professionals to deliver exceptional customer support during our overnight hours, with comprehensive paid training to ensure your success. Enjoy competitive compensation, flexible scheduling, and opportunities for advancement in a company that values your growth. Our Atlanta-based team fosters a collaborative culture where your contributions make a real impact.
Why Join Us?
- Full paid training program ($1,500 value)
- Competitive hourly pay + performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Tuition reimbursement for professional development
- Clear career path into leadership roles
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams to resolve escalations
- Proactively identify opportunities to enhance customer experience
- Participate in ongoing training and quality initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong problem-solving and communication skills
- Ability to work independently in night shift environment
- Basic proficiency with Microsoft Office and CRM tools
- Flexibility to adapt to changing processes
- Positive attitude and resilience under pressure
- Passion for helping customers achieve success