Job Description
Join our award-winning customer service team in Sacramento! We're seeking enthusiastic entry-level representatives to deliver exceptional support experiences. Enjoy competitive pay, comprehensive training, and opportunities for career growth. Immediate start positions available! Work in a dynamic environment where your communication skills make a real difference. We offer flexible scheduling and a supportive culture focused on employee development.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet daily performance metrics for response time and resolution
- Collaborate with technical teams for complex issue escalation
- Identify upsell opportunities for premium services
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6 months customer service or retail experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Sacramento office
- Availability for flexible shifts including weekends