Job Description
Join our dynamic team at CustomerConnect Solutions as a Weekend Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals seeking weekend opportunities in Baltimore, MD. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is our priority. Perfect for students, parents, or professionals seeking work-life balance, this role offers flexible weekend schedules with weekday availability for training. Apply today to launch your career in customer excellence!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries and complaints with empathy and efficiency
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response times and satisfaction
- Participate in weekend shift rotations (Sat/Sun, 8am-6pm)
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in BPO or retail
- Strong verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to work independently in a fast-paced environment
- Weekend availability is mandatory
- Basic typing speed of 40+ WPM