Job Description
Join our award-winning customer service team in New York City! We're seeking passionate Weekend Customer Service Representatives to deliver exceptional experiences while enjoying competitive pay and flexible scheduling. This is your chance to be part of a dynamic, supportive environment where your contributions are valued. Our hiring event offers on-the-spot interviews and same-day conditional offers for qualified candidates.
Why Choose Us?
- Competitive hourly rates + performance bonuses
- Comprehensive paid training
- Clear career advancement paths
- Modern, collaborative work environment in Manhattan
- Health benefits for part-time employees (20+ hrs/week)
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document all interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs including CSAT scores, resolution rates, and AHT targets
- Collaborate with cross-functional teams to resolve complex customer escalations
- Maintain updated product knowledge through continuous learning modules
- Proactively identify opportunities to improve customer experience workflows
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with proven conflict resolution track record
- Weekend availability (Saturday/Sunday shifts, 8am-8pm)
- Ability to multitask in fast-paced digital/phone channels
- High school diploma or equivalent; associate's degree preferred