Job Description
Are you looking for a rewarding career with flexible weekend hours?
We are currently hosting a Hiring Event in Atlanta, GA, for dedicated Customer Service Representatives. Join a high-performing team where your voice makes a difference. Whether you are new to customer service or looking for a change, we provide comprehensive training and a supportive environment.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Schedule Flexibility: Enjoy the benefits of a stable weekend shift (Friday - Sunday).
- Professional Growth: Clear pathways for advancement within the company.
- Modern Work Environment: State-of-the-art facilities in the heart of Atlanta.
Don't miss this opportunity to kickstart your career with a premier organization. Walk-ins are welcome during our Hiring Event!
Responsibilities
- Manage inbound and outbound customer calls and inquiries with a focus on first-call resolution.
- Resolve customer complaints and issues efficiently while maintaining a positive demeanor.
- Process orders, returns, and account updates accurately using our CRM software.
- Provide product information and technical support to a diverse customer base.
- Document all customer interactions and issues in the internal system.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not required.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work weekends, holidays, and occasional overtime as needed.
- Problem-solving mindset with a customer-first attitude.