Job Description
Are you looking for a rewarding career with immediate availability?
Pacific Coast Support Services is seeking a dedicated Weekend Customer Service Representative to join our high-performance team in San Diego, CA. In this pivotal role, you will be the voice of our brand, ensuring our clients receive top-tier support during critical weekend hours.
We value our employees and offer a competitive benefits package, including health insurance, paid time off, and a dynamic work environment.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve complex customer issues and complaints efficiently, aiming for a first-contact resolution rate that exceeds company standards.
- Accurately document all customer interactions and account details within our CRM software to maintain up-to-date records.
- Collaborate with the support team and other departments to escalate issues and ensure seamless service delivery.
- Proactively identify opportunities to upsell products or services based on customer needs and account history.
- Adhere to all company policies, compliance regulations, and quality assurance guidelines.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Minimum of 1-2 years of experience in customer service, call center, or retail environments.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule or fixed shift.
- Excellent verbal and written communication skills with a clear, professional phone voice.
- Proficiency with computer applications, including Microsoft Office Suite and CRM systems.
- Strong problem-solving abilities and the capacity to remain calm under pressure.