Job Description
Are you looking for a rewarding career in customer service?
Apex Support Solutions is currently hiring dedicated Weekend Customer Service Representatives in Wichita, KS. We are looking for individuals who thrive in a fast-paced environment and are eager to start a new career path with paid training included.
In this role, you will serve as the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. Whether you are answering calls, responding to emails, or assisting with technical troubleshooting, your positive attitude and problem-solving skills will make a real difference in our community.
Why Join Our Team?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Paid Training: We invest in our employees. No experience needed—just bring your dedication.
- Flexible Schedule: Enjoy your weekdays free with our weekend-focused shifts.
- Growth Opportunities: Clear pathways for advancement within the company.
Don't miss this chance to build a stable, high-quality career in customer support. Apply today and take the first step towards a better future!
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints by identifying the root cause and offering effective solutions.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and transactions in the company database.
- Collaborate with team leads and other departments to ensure customer satisfaction.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent (GED).
- Previous customer service experience is a plus, but not required (Paid Training provided).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Basic computer proficiency (Microsoft Office Suite).
- Reliable transportation is required.