Job Description
We are seeking highly motivated individuals to join our elite Customer Support team in New York. As a Weekend Shift Representative, you will be the voice of our brand, assisting clients with inquiries and resolving issues efficiently. We are proud to offer complimentary paid training for all new hires to ensure you have the tools you need to succeed.
Join a company that values your growth, offers competitive benefits, and provides a supportive environment for your weekend work schedule.
Responsibilities
- Handle a high volume of inbound and outbound calls during weekend shifts.
- Assist customers with inquiries regarding products, services, billing, and account status.
- Resolve customer complaints and escalate complex issues to management when necessary.
- Document all interactions accurately and efficiently in the CRM system.
- Maintain a high level of professionalism, empathy, and patience in every conversation.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High School Diploma or equivalent required.
- Previous call center or customer service experience is a plus but not mandatory.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work independently while adhering to company scripts and guidelines.