Job Description
Join our dynamic customer support team as a Weekend Customer Service Representative! We're seeking empathetic professionals to deliver exceptional remote support from Raleigh, NC. Enjoy a competitive salary, flexible weekend schedule, and the comfort of working from home while making a tangible impact in your local community. Perfect for early risers who thrive in fast-paced environments!
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding services, billing, and technical support
- Maintain detailed customer records in CRM systems with 99% accuracy
- Collaborate with internal teams to escalate complex issues efficiently
- Meet/exceed weekly performance metrics (CSAT, FCR, AHT)
- Contribute to process improvements for weekend service workflows
Qualifications
- Minimum 2 years customer service experience in B2C environment
- Proficient with CRM software (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with clear articulation
- Strong problem-solving abilities and conflict resolution expertise
- Weekend availability (Sat-Sun 7am-3pm or 3pm-11pm EST)
- High-speed internet and quiet home office setup
- Previous remote work experience preferred