Job Description
Join our award-winning team as a Local Customer Service Representative in Detroit! We're seeking motivated individuals to deliver exceptional support while building meaningful customer relationships. Enjoy comprehensive paid training, competitive benefits, and career growth opportunities in a dynamic work environment. Perfect for career changers and recent graduates!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Update customer records in CRM systems with accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including CSAT and FCR
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including weekends
- Passion for helping others and learning new technologies