Job Description
Are you a dedicated problem solver looking for a rewarding schedule that fits your lifestyle? Horizon Support Solutions is seeking a highly motivated Weekend Customer Service Representative to join our elite remote team in Ohio. In this pivotal role, you will be the first point of contact for our valued clients, ensuring their needs are met with efficiency, empathy, and expertise.
We pride ourselves on a culture of inclusivity and professional growth. As a remote employee, you will enjoy the flexibility of working from home while contributing to a world-class support team. If you have excellent communication skills and are available to work weekends, we want to hear from you.
Why Join Us?
- 100% Remote Work: Enjoy the freedom of working from home in Ohio.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Weekend Schedule: Enjoy your weekdays free with our Saturday and Sunday shifts.
Responsibilities
- Respond to incoming customer inquiries via email, chat, and phone with a focus on weekend availability.
- Resolve customer complaints, issues, and questions with patience and professionalism.
- Accurately document all customer interactions and transactions in the CRM system.
- Collaborate with the support team to escalate complex issues and provide feedback on process improvements.
- Maintain a high level of product knowledge to provide accurate information and solutions.
- Adhere to company policies and quality assurance standards during every shift.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous customer service or call center experience is highly desirable.
- Must be available to work weekends (Saturday and Sunday).
- Proficient in Microsoft Office Suite and CRM software (experience with Zendesk/Helpdesk a plus).
- Strong typing speed (40+ WPM) and computer literacy.
- Excellent verbal and written communication skills in English.