Job Description
Are you looking for a meaningful career with a company that values your contributions? Apex Support Solutions is currently hiring Weekend Customer Service Representatives for our Sacramento location. Join our team during our upcoming hiring event and take the first step towards a dynamic career in customer advocacy.
We are looking for empathetic, problem-solvers who thrive in a fast-paced environment and are dedicated to delivering exceptional service to our clients.
Why Choose Us?
- Competitive hourly pay ($18.50 - $22.50)
- Weekend-friendly schedule (Saturday & Sunday)
- Comprehensive training and development programs
- A supportive and inclusive company culture
Responsibilities
- Manage a high volume of incoming calls and emails with professionalism and courtesy.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Document all customer interactions and account updates accurately in our CRM system.
- Collaborate with the support team to ensure consistent service quality.
- Identify opportunities to improve the customer experience and suggest process enhancements.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, call centers, or retail is highly desirable.
- Excellent verbal and written communication skills.
- Proficiency with computer systems and Microsoft Office Suite.
- Must be available to work weekends, including Saturdays and Sundays.