Job Description
Are you looking for a rewarding full-time career with the unique flexibility of a weekend shift? Apex Digital Solutions is seeking a dynamic Customer Success Manager to join our high-performing team in Orlando, Florida. In this role, you will be the bridge between our clients and our technical teams, ensuring a seamless experience for our users during peak weekend periods.
We offer a competitive benefits package, including health insurance, paid time off, and professional development opportunities. If you thrive in a fast-paced environment and possess a knack for problem-solving, we want to hear from you.
Responsibilities
- Manage a portfolio of enterprise clients, acting as their primary point of contact during weekend hours.
- Monitor system performance and troubleshoot technical issues to minimize downtime for users.
- Conduct proactive outreach to clients to gather feedback and assess satisfaction levels.
- Collaborate with the Product and Engineering teams to escalate critical bugs and feature requests.
- Document all client interactions and resolutions in our CRM system to maintain accurate records.
- Facilitate weekend webinars and training sessions to onboard new clients.
- Analyze customer data to identify trends and recommend improvements to service delivery.
Qualifications
- Minimum of 3 years of experience in customer success, account management, or technical support.
- Strong technical aptitude with the ability to learn new software platforms quickly.
- Excellent written and verbal communication skills with a focus on professionalism.
- Ability to work independently and manage time effectively during off-peak hours.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) is highly preferred.
- High school diploma required; Bachelor's degree in Business, Communications, or IT is a plus.
- Must be available to work weekends (Saturday and Sunday) on a full-time basis.