Job Description
We are looking for a dedicated Weekend IT Support Specialist to join our elite technical team in the heart of Philadelphia. This is a unique opportunity to secure a stable, full-time position with immediate start availability. If you have a passion for technology and thrive in a fast-paced environment, we want to hear from you.
As a Weekend IT Specialist, you will play a critical role in maintaining our infrastructure, ensuring business continuity, and delivering top-tier technical support to our staff. This role offers a competitive salary, comprehensive benefits, and the chance to work in a modern, collaborative office environment.
Responsibilities
- Troubleshoot and Resolve: Diagnose and fix complex hardware and software issues for employees across the organization.
- System Maintenance: Perform routine server maintenance, patch management, and security updates during weekend shifts.
- Network Support: Monitor network performance and troubleshoot connectivity issues to ensure seamless operations.
- Help Desk Support: Manage a queue of IT tickets, prioritizing urgent requests and providing clear, professional solutions.
- Asset Management: Assist in the inventory management of IT assets, including laptops, peripherals, and mobile devices.
- Security Compliance: Enforce IT security policies and ensure all weekend access points are secure.
- Documentation: Maintain detailed logs of technical issues, resolutions, and system configurations.
Qualifications
- Experience: 2+ years of professional IT support or help desk experience.
- Education: Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Technical Skills: Strong knowledge of Windows and macOS operating systems, Active Directory, and Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical staff.
- Availability: Must be available to work weekends (Saturday and Sunday) on a full-time schedule.
- Problem Solving: Proven ability to troubleshoot and resolve technical problems efficiently under pressure.
- Soft Skills: Professional demeanor and a customer-centric attitude.