Job Description
Join a dynamic team in the heart of Austin, TX, where your work-life balance matters. Apex Support Solutions is currently seeking enthusiastic individuals to join our Saturday and Sunday Night Shift Customer Service team. This is a fantastic opportunity for those seeking flexible weekend jobs or a reliable night shift schedule without sacrificing career growth.
We pride ourselves on delivering exceptional customer experiences and fostering a supportive work environment. As a key member of our team, you will play a crucial role in resolving client inquiries, processing orders, and ensuring our clients feel valued.
Why Join Us?
- Flexible Schedule: Enjoy your weekdays free with consistent Saturday and Sunday night shifts.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Growth Opportunities: Clear pathways for advancement within our customer operations division.
- Modern Work Environment: Access to state-of-the-art technology and a collaborative office culture.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat during the night shift.
- Resolve complex customer issues efficiently while maintaining a professional and empathetic demeanor.
- Accurately process orders, returns, and account adjustments in our CRM system.
- Document all customer interactions and resolutions in the company database for quality assurance.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
Qualifications
- High school diploma or GED required; associate’s degree or previous customer service experience preferred.
- Must be available to work Saturdays and Sundays from 10:00 PM to 6:00 AM.
- Strong verbal and written communication skills with a focus on clarity and professionalism.
- Proficiency with computer systems, including MS Office Suite and basic data entry.
- The ability to work independently in a remote or office setting with minimal supervision.
- Problem-solving mindset with a customer-first attitude.