Job Description
Join Nexus Solutions Inc. as a Weekend/Night Shift Technical Support Specialist! We're seeking tech-savvy professionals to provide exceptional remote customer support during off-peak hours. Enjoy competitive pay, flexible scheduling, and the opportunity to work with cutting-edge technology while maintaining work-life balance. Perfect for students, parents, or anyone seeking non-traditional hours. Comprehensive training and career advancement opportunities available!
Responsibilities
- Deliver remote technical support via phone, chat, and email during weekend/night shifts
- Troubleshoot complex hardware/software issues for enterprise clients
- Document cases accurately in CRM systems and escalate unresolved issues
- Collaborate with global teams to resolve cross-platform technical challenges
- Maintain up-to-date knowledge of cybersecurity protocols and best practices
- Conduct system diagnostics and perform remote maintenance tasks
Qualifications
- 2+ years in technical support or IT operations
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Windows/macOS, cloud platforms (AWS/Azure), and networking fundamentals
- Exceptional problem-solving skills and customer communication abilities
- Flexibility to work weekends and nights (Fri-Sun, 10PM-6AM)
- Experience with ticketing systems (Jira/ServiceNow) preferred
- Ability to work independently with minimal supervision