Job Description
Are you a tech-savvy professional looking for the perfect work-life balance? We are seeking a dedicated **Weekend Technical Support Specialist** to join our growing team in **Nashville, TN**. This role offers the stability of a full-time position with the flexibility of working just Saturday and Sunday.
As a key member of our IT team, you will provide essential technical assistance to our clients, ensuring business continuity during off-hours. If you have a passion for solving complex technical problems and want to enjoy your weekdays off, we want to hear from you.
As a key member of our IT team, you will provide essential technical assistance to our clients, ensuring business continuity during off-hours. If you have a passion for solving complex technical problems and want to enjoy your weekdays off, we want to hear from you.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and remote desktop.
- Troubleshoot hardware, software, and network connectivity issues for end-users.
- Install, configure, and maintain workstations, printers, and mobile devices.
- Document all support tickets and resolutions in our CRM system accurately and timely.
- Assist with the setup and maintenance of IT inventory and asset management.
- Ensure compliance with company security policies and procedures.
- Maintain a professional and helpful demeanor when assisting internal and external stakeholders.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- 1-2 years of experience in IT support, Helpdesk, or a related technical field.
- Strong knowledge of Windows 10/11, macOS, and Microsoft Office Suite.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Excellent problem-solving skills and the ability to diagnose technical issues efficiently.
- Ability to work independently and reliably during weekend shifts.
- Strong verbal and written communication skills.