Job Description
Are you ready for an immediate start? Apex Digital Solutions is urgently hiring a dedicated Weekend Technical Support Specialist to join our team in Philadelphia, PA. We are looking for motivated individuals who thrive in a fast-paced environment and want to make a difference while enjoying a flexible weekend schedule.
As part of our elite support team, you will be the first point of contact for our valued clients, ensuring seamless technical resolutions and top-tier customer satisfaction. This is a fantastic opportunity for career growth in the IT and customer service sectors.
Why Join Us?
• Immediate Start Available
• Competitive Pay ($18 - $24/hr)
• Weekend-Only Schedule (Saturday & Sunday)
• Professional Growth Opportunities
• Supportive Team Environment
Responsibilities
- Resolve Technical Issues: Provide expert troubleshooting and support for hardware and software-related inquiries via phone, email, and remote access tools.
- Customer Assistance: Assist customers with account setup, software installation, and navigating our digital platforms.
- Documentation: Maintain accurate and detailed records of all support tickets, issues, and resolutions in the CRM system.
- Communication: Clearly explain complex technical concepts to non-technical users in a friendly and professional manner.
- Team Collaboration: Collaborate with the weekday support team to ensure continuity of service and knowledge sharing.
- Performance Metrics: Meet or exceed key performance indicators (KPIs) regarding call volume, first-call resolution rates, and customer satisfaction scores.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT, Computer Science, or related field preferred.
- Experience: Previous experience in customer service or technical support is a plus, but we are willing to train the right candidate.
- Technical Skills: Basic knowledge of Windows/Mac operating systems, troubleshooting network issues, and email configuration.
- Communication: Excellent verbal and written communication skills with a strong customer-centric mindset.
- Availability: Must be available to work weekends (Saturday and Sunday) on a consistent basis.
- Soft Skills: Strong problem-solving abilities, patience, and the ability to work independently.