Job Description
Join Sacramento Health Partners as a Weekend Part-Time Customer Service Associate and transform your weekends into rewarding experiences! We're seeking compassionate individuals to deliver exceptional patient support during flexible weekend shifts. Enjoy competitive pay, a supportive team environment, and the opportunity to make a real difference in our community's healthcare journey.
As a key member of our patient experience team, you'll handle inquiries, coordinate appointments, and ensure seamless service delivery. This role offers perfect work-life balance with weekend-only scheduling, ideal for students, parents, or professionals seeking supplemental income. No healthcare experience required – we provide comprehensive training!
Responsibilities
- Manage patient inquiries via phone, email, and in-person with exceptional professionalism
- Coordinate weekend appointment scheduling and registration processes
- Assist with patient check-in/check-out procedures and documentation
- Collaborate with clinical staff to ensure continuity of care
- Maintain accurate patient records and confidential information
- Resolve service issues promptly and escalate complex cases appropriately
- Support facility operations during weekend hours (e.g., supply management)
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to work independently and collaboratively in a team
- Flexibility to work Saturdays and Sundays (6am-6pm shifts)
- Basic computer proficiency with EMR systems a plus