Job Description
Join our award-winning call center team and transform your career! We're hosting a special hiring event for Weekend Shift Call Center Specialists in Charlotte, NC. Enjoy premium pay rates, comprehensive benefits, and flexible scheduling while delivering exceptional customer experiences. This is your opportunity to work with a Fortune 500 company offering rapid advancement paths and industry-leading training. Openings also available in California! Apply today and start your journey toward professional growth.
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams for complex issue resolution
- Participate in ongoing product knowledge training
- Support weekend operations with rotating Saturday/Sunday shifts
Qualifications
- Minimum 1 year customer service/call center experience
- Strong verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent; college degree preferred
- Flexible schedule availability (weekends required)
- Basic computer troubleshooting knowledge
- Positive attitude with problem-solving mindset