Job Description
Join our dynamic team as a Weekend Shift Full-Time Customer Service Specialist at CityCare Health Services! We're seeking dedicated professionals who thrive in flexible weekend schedules while delivering exceptional patient experiences. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your work directly impacts community wellness. Perfect for individuals seeking predictable weekend schedules with full-time stability.
Responsibilities
- Handle high-volume patient inquiries and appointment scheduling with empathy and accuracy
- Manage electronic health records and maintain strict confidentiality protocols
- Coordinate with clinical teams to ensure seamless patient care transitions
- Resolve billing and insurance verification issues proactively
- Train and support new weekend shift staff on operational procedures
- Implement service improvement initiatives based on patient feedback
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service or healthcare administration experience
- Proficiency in EHR systems (Epic, Cerner, or similar)
- Exceptional communication skills with multilingual capabilities a plus
- Ability to work independently during weekend shifts (Sat/Sun 6am-6pm)
- Strong problem-solving skills and attention to detail
- Valid Florida driver's license and reliable transportation