Job Description
Join our dynamic team as a Local Customer Service Representative in Philadelphia! We're seeking weekend warriors with exceptional communication skills to deliver outstanding support. Enjoy comprehensive paid training, competitive benefits, and a flexible weekend schedule (Sat-Sun). This role is perfect for detail-oriented professionals who thrive in fast-paced environments. Grow your career while making a direct impact on our community. What We Offer: Paid training, health benefits, career advancement, and a supportive team culture.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (paid training available)
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in high-pressure environments
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Sat/Sun shifts required)
- Philadelphia residency preferred for local support role