Job Description
Are you looking for flexible weekend shift jobs in Georgia or Florida? Apex Tech Solutions is seeking a dedicated and detail-oriented Part-Time Technical Support Representative to join our dynamic team. We pride ourselves on providing top-tier IT support while offering our employees a healthy work-life balance.
In this role, you will be the first point of contact for our clients, resolving technical issues efficiently and professionally. If you are seeking part-time jobs in Georgia that offer flexibility and growth, we want to hear from you.
Why Choose Us?
- Flexible Schedule: Enjoy your weekdays free by focusing on weekend shifts.
- Competitive Pay: Earn a competitive hourly rate commensurate with experience.
- Modern Environment: Work with cutting-edge technology and a supportive team.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and remote desktop.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Escalate complex technical issues to senior staff when necessary.
- Maintain accurate and up-to-date documentation of all support tickets and resolutions.
- Collaborate with cross-functional teams to improve service delivery and customer satisfaction.
- Conduct basic system maintenance and software updates on assigned workstations.
Qualifications
- High school diploma or equivalent required; Associate degree in Information Technology or related field is a plus.
- Previous experience in customer service or technical support is preferred.
- Strong working knowledge of Windows and Mac operating systems.
- Excellent verbal and written communication skills.
- Must be available to work weekends (Saturday and Sunday) on a recurring basis.
- Ability to work independently with minimal supervision.