Job Description
Are you looking for a role that offers flexibility and competitive pay? Apex Digital Solutions is currently seeking a detail-oriented Weekend Shift Technical Support Specialist to join our dynamic team in San Jose, CA. This is an excellent opportunity for immediate start!
We value our employees and offer a collaborative environment where your skills are put to the test. If you are a self-starter who loves solving problems, we want to hear from you.
Responsibilities
- Provide high-quality technical support and troubleshooting for hardware and software issues.
- Manage and resolve incoming tickets and customer inquiries via phone and email.
- Document all technical issues and resolutions accurately in our CRM.
- Collaborate with the weekday support team to ensure smooth operations.
- Maintain a professional and helpful demeanor in all interactions.
- Perform routine system checks and maintenance tasks.
Qualifications
- Previous experience in a technical support or help desk role is preferred.
- Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision during weekends.
- High school diploma or equivalent required.
- Basic knowledge of Windows and Mac operating systems.