Job Description
We are seeking a highly motivated Weekend Technical Support Specialist to join our growing team in Indianapolis. In this role, you will be the first point of contact for our clients during critical weekend hours, ensuring seamless operations and high customer satisfaction. If you value flexibility and want to make an impact while enjoying your weekends off during the week, this is the opportunity for you.
Why Join Us?
- Competitive hourly rate ($18.00 - $25.00)
- Flexible weekend schedule (Saturday & Sunday)
- Modern, collaborative work environment
- Opportunity for career growth in IT Support
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve technical hardware and software issues for internal and external clients with speed and accuracy.
- Incident Management: Log, track, and manage all technical support tickets within our CRM system to ensure 100% SLA compliance.
- Client Communication: Provide clear, professional, and empathetic communication via phone, email, and live chat to guide users through complex solutions.
- System Maintenance: Assist in the routine maintenance of IT infrastructure and perform software updates during low-traffic periods.
- Documentation: Maintain up-to-date knowledge base articles and technical documentation based on recurring issues.
Qualifications
- Experience: 1-3 years of experience in technical support, help desk, or customer service.
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical certification.
- Availability: Must be available to work weekends (Saturday and Sunday) on a recurring basis.
- Technical Skills: Proficient in Windows and Mac OS, networking basics, and remote desktop tools.
- Soft Skills: Strong problem-solving abilities and excellent verbal communication skills.