Job Description
We are seeking a dynamic and detail-oriented Weekend Support Specialist to join our elite support team in the heart of Boston, MA. In this role, you will serve as the critical first point of contact for our valued clients during weekend hours, ensuring seamless operations and maintaining our reputation for excellence.
Our weekend shifts offer a unique opportunity to work in a focused, high-impact environment. We value flexibility and reward our team members with competitive pay, comprehensive benefits, and a supportive culture that prioritizes work-life balance.
Responsibilities
- Provide exceptional technical support and customer service via phone, email, and live chat during designated weekend shifts.
- Diagnose and troubleshoot hardware and software issues to ensure client systems are fully operational and secure.
- Log and manage all support tickets and interactions within our CRM system with precision and accuracy.
- Collaborate with the on-call engineering team to resolve complex escalations and ensure timely closure.
- Conduct routine system checks and perform updates to maintain high standards of performance and security.
- Document known issues and contribute to the knowledge base to improve team efficiency.
Qualifications
- High school diploma or GED required; Associate’s degree in IT, Computer Science, or related field preferred.
- Proven experience in customer support, helpdesk, or technical support environments.
- Strong troubleshooting skills with proficiency in Windows, macOS, and mobile operating systems.
- Excellent written and verbal communication skills with a focus on clarity, empathy, and professionalism.
- Ability to work flexible hours, including weekends, holidays, and occasional evenings.
- Strong problem-solving mindset and the ability to remain calm under pressure.