Job Description
We are currently seeking a Weekend Tech Support Specialist to join our high-performing team in Colorado Springs. If you are looking for an immediate start and value flexibility, this is the perfect opportunity for you. We pride ourselves on delivering exceptional technical support to our clients, and we need a dedicated professional to handle our weekend operations.
As a Weekend Tech Support Specialist, you will be the first point of contact for technical issues, ensuring our clients receive timely and effective solutions. You will work in a dynamic environment that values innovation, customer satisfaction, and professional growth.
Why Join Us?
- Immediate start available for the right candidate.
- Competitive hourly wage with performance bonuses.
- Comprehensive benefits package including medical, dental, and vision.
- Flexible schedule focused on weekend shifts.
Responsibilities
- Provide expert technical support via phone, email, and remote desktop tools for hardware and software issues.
- Diagnose and troubleshoot network connectivity problems and system failures efficiently.
- Manage and resolve a high volume of help desk tickets within established Service Level Agreements (SLAs).
- Document all interactions, resolutions, and technical steps taken in the ticketing system.
- Collaborate with the wider IT team to escalate complex issues and improve support processes.
- Assist users with password resets, account access, and software installations.
Qualifications
- High school diploma or equivalent; Associate degree or technical certification (A+, Network+) is a plus.
- 1-2 years of experience in IT support, help desk, or customer service.
- Strong working knowledge of Windows 10/11, Microsoft Office Suite, and basic networking concepts.
- Excellent verbal and written communication skills with a focus on customer service.
- Must be available to work weekends (Saturday and Sunday) consistently.
- Ability to work independently with minimal supervision during shift hours.