Job Description
Are you ready to elevate your career with a leading technology firm? Apex Systems is seeking a highly motivated Weekend Technical Support Specialist to join our elite team in Jacksonville, FL. We offer an immediate start for the right candidate, competitive compensation, and the flexibility of weekend shifts.
As a key member of our support division, you will be the frontline of technical excellence. We pride ourselves on delivering top-tier service to our clients, and we need someone who thrives in a dynamic, problem-solving environment.
Why Join Us?
- Immediate Start: Onboard and begin making an impact within days.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Flexible Schedule: Enjoy a consistent weekend schedule (Saturday & Sunday) with guaranteed hours.
- Professional Growth: Opportunities for advancement within a global IT leader.
Responsibilities
- Troubleshoot Technical Issues: Diagnose and resolve hardware and software problems for end-users with a focus on speed and accuracy.
- Provide Customer Support: Deliver exceptional service via phone, email, and live chat during weekend peak hours.
- System Maintenance: Monitor server health and perform routine maintenance tasks to ensure system stability.
- Documentation: Log all tickets, resolutions, and technical notes into our ticketing system (Zendesk/ServiceNow) for audit trails.
- Client Onboarding: Assist in the setup and configuration of new workstations and peripherals for weekend staff.
- Security Compliance: Adhere to all company security protocols and data privacy standards.
Qualifications
- Experience: 1-2 years of experience in IT support, help desk, or a similar technical role.
- Availability: Must be available to work exclusively on weekends (Saturday and Sunday) with no conflicts.
- Communication: Strong verbal and written communication skills; ability to explain complex technical concepts to non-technical users.
- Education: High School Diploma or GED equivalent required; Associate’s degree in IT or related field is a plus.
- Hardware/Software: Proficiency in Windows OS, Microsoft Office Suite, and basic network troubleshooting.