Job Description
Are you looking for a flexible, high-impact role that fits your weekend lifestyle? Apex Digital Solutions is seeking a highly skilled Technical Support Specialist to join our growing team. We are a leading technology firm dedicated to providing top-tier customer service and technical resolution. In this part-time position, you will play a crucial role in maintaining our high standards of excellence during peak weekend hours.
We value work-life balance and offer a competitive hourly rate along with a comprehensive benefits package for our part-time staff. If you are tech-savvy, customer-focused, and ready to work weekends without sacrificing your weekdays, we want to hear from you.
Responsibilities
- Provide exceptional technical support and troubleshooting via chat, email, and phone during weekend shifts.
- Diagnose and resolve complex software and hardware issues for enterprise clients.
- Maintain a high first-contact resolution rate while adhering to SLA (Service Level Agreement) metrics.
- Document all interactions, solutions, and customer feedback in our CRM system accurately and efficiently.
- Collaborate with the weekday engineering team to escalate and resolve recurring technical tickets.
- Conduct routine system checks and software updates to ensure optimal performance for weekend users.
Qualifications
- Minimum of 1 year of experience in technical support, help desk, or customer service.
- Proficiency in troubleshooting Windows, macOS, and Linux operating systems.
- Strong understanding of network protocols (TCP/IP, DNS) and troubleshooting steps.
- Must be available to work a 40-hour week with mandatory weekend shifts (Saturday and Sunday).
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- High school diploma or equivalent; Associate degree or technical certification is a plus.