Job Description
Join Boston's premier call center with immediate openings and weekly pay! ConnectCall Solutions is seeking passionate Customer Service Representatives to deliver exceptional experiences for leading brands. Enjoy a modern downtown location, flexible scheduling, and comprehensive training. Perfect for career changers and experienced professionals alike – start earning in as little as 5 days!
Responsibilities
- Handle inbound/outbound calls for Fortune 500 clients with professionalism
- Resolve customer inquiries regarding billing, products, and services
- Meet/exceed daily performance metrics (average handle time, quality scores)
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve service delivery
- Participate in ongoing training programs
- Adhere to HIPAA/FERPA compliance protocols
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Typing speed of 35+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts (evenings/weekends required)
- Proficient with Windows OS and CRM software
- Reliable transportation to downtown Boston location
- Pass background check and drug screening