Job Description
Join our award-winning call center team and enjoy the financial stability of weekly pay with immediate start opportunities! We're seeking passionate Customer Service Representatives to deliver exceptional support to our clients in Detroit, MI. Our modern downtown office offers a collaborative environment with competitive compensation, comprehensive training, and career growth paths. Enjoy flexible scheduling, performance bonuses, and a supportive team culture that values your contributions. No experience required – we provide all necessary training!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and provide accurate information
- Maintain detailed call logs and documentation in CRM systems
- Meet/exceed performance metrics (call time, resolution rate, CSAT)
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills and clear phone etiquette
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing, CRM software)
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown Detroit office
- Availability for flexible shifts (including weekends)