Job Description
Join Central Valley Connect's exclusive hiring event for motivated Call Center Agents in Fresno! We're seeking customer-focused professionals to deliver exceptional support experiences while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic team environment. On-the-spot interviews available!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Excellent verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends
- Proficient typing speed (35+ WPM)