Job Description
Join our award-winning call center team in Indianapolis! We're urgently hiring motivated individuals for immediate full-time positions with comprehensive paid training. No experience required – we provide all the tools you need to succeed in a dynamic customer service environment. Enjoy competitive pay, performance bonuses, and career growth opportunities in a supportive workplace.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to work flexible shifts (evenings/weekends)
- Basic computer proficiency
- Customer service mindset with patience
- Reliable transportation to downtown Indianapolis