Job Description
Join our award-winning call center team in Dallas and experience the freedom of weekly pay! We're immediately hiring motivated individuals for customer service roles with no experience required. Enjoy a modern, collaborative environment with comprehensive training and career growth opportunities. As a leader in outsourced customer solutions, we pride ourselves on fostering a supportive workplace where your success is prioritized.
Why Choose Us?
- Weekly pay (no more waiting for month-end checks!)
- Immediate start with paid onboarding
- Competitive hourly wages + performance bonuses
- Full benefits package (medical/dental/vision)
- Free parking and downtown-adjacent location
Ready to build your career in customer service? Apply today and start earning next week!
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge base resources
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads on process improvements
- Participate in bi-weekly coaching sessions
- Adhere to PCI compliance standards during payment processing
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service experience preferred
- Strong verbal communication and active listening skills
- Basic computer proficiency (typing 35+ WPM)
- Ability to work flexible shifts (including weekends)
- Positive attitude and problem-solving mindset
- No criminal history (background check required)
- Must be authorized to work in the US