Job Description
Join our award-winning call center team and enjoy weekly pay with paid training! CustomerConnect Solutions is seeking motivated individuals for our Charlotte, NC location. We offer competitive hourly rates, comprehensive benefits, and a supportive environment where your career can thrive. No experience necessary – we provide all the training you need to succeed!
What We Offer:
- Weekly paychecks (no more waiting 2 weeks!)
- 4 weeks of fully paid training
- Health insurance + 401(k) matching
- Clear advancement path to team lead/supervisor
- Employee discounts & wellness programs
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries
- Document interactions in CRM systems accurately
- Meet KPIs for call quality and resolution time
- Collaborate with team members for complex issues
- Adhere to compliance and security protocols
- Participate in ongoing coaching sessions
Qualifications
- High school diploma or equivalent
- Strong communication & typing skills (35+ WPM)
- Ability to multitask in fast-paced environments
- Empathy and patience for customer interactions
- Reliable internet connection for remote work option
- Pass background/drug screening
- Flexible availability including weekends