Job Description
Are you a high school student looking for your first job? Do you have a knack for helping others?
Pacific Connect Solutions is currently hiring enthusiastic Call Center Representatives to join our dynamic team in San Jose, CA. We pride ourselves on providing a supportive environment for young professionals to kickstart their careers in customer service.
As a Call Center Rep, you will be the voice of our brand, ensuring our customers have a seamless experience. We offer competitive pay, flexible scheduling to fit your school timetable, and a pathway for career growth.
Responsibilities
- Manage a high volume of incoming and outgoing customer inquiries with a friendly, professional demeanor.
- Resolve customer issues and provide accurate information regarding our products and services.
- Document all interactions and updates accurately in our CRM software.
- Collaborate with the support team to identify trends and improve customer satisfaction.
- Assist in training new team members on call scripts and quality standards.
- Handle escalated complaints with patience and de-escalation techniques.
Qualifications
- Age Requirement: Must be between 16 and 19 years old (high school student or recent graduate).
- Communication: Excellent verbal communication skills and a clear, professional speaking voice.
- Technical: Reliable high-speed internet and a quiet home office environment.
- Availability: Ability to work flexible shifts, including evenings, weekends, and holidays.
- Attitude: A positive attitude, high energy, and a willingness to learn.
- Skills: Basic computer literacy and typing proficiency.