Job Description
Join our award-winning customer service team in San Antonio and transform weekend work into career growth! San Antonio Connect Solutions is seeking dedicated Customer Service Specialists to deliver exceptional experiences during our peak weekend hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment while serving diverse clients across Texas. Perfect for professionals seeking weekend-focused schedules with full-time stability.
Why Join Us?
- Weekend schedule with weekday flexibility
- Comprehensive health/dental/vision benefits
- Tuition reimbursement program
- Performance-based quarterly bonuses
- Modern downtown San Antonio office
Responsibilities
- Handle 50+ inbound/outbound calls daily with empathy and efficiency
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed quality and performance metrics
- Participate in weekend team huddles and training sessions
- Maintain HIPAA/GDPR compliance standards
Qualifications
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and multitasking ability
- Proficiency with CRM software (Salesforce preferred)
- Weekend availability (Saturday/Sunday 8am-8pm)
- High school diploma or equivalent (college degree preferred)
- Bilingual (English/Spanish) certification a major plus
- Positive attitude under pressure
- San Antonio residency preferred