Job Description
Start Your Career in Customer Service in Fresno!
Are you a motivated high school student looking for your first job? Pacific Support Hub is looking for energetic Call Center Representatives to join our growing team in Fresno, CA. We specialize in providing top-tier technical support and customer satisfaction, and we are looking for friendly voices to represent our brand.
We offer a supportive environment that works around your school schedule. Whether you are looking to build resume experience or earn money for college, this is the perfect place to start your professional journey.
Responsibilities
- Answer incoming customer calls and emails in a professional and friendly manner.
- Assist customers with product inquiries, troubleshooting, and account management.
- Document all interactions and resolutions accurately in our CRM system.
- Maintain a positive and empathetic attitude, even when dealing with difficult situations.
- Collaborate with team leads to improve call handling times and customer satisfaction scores.
Qualifications
- Must be at least 16 years old and currently enrolled in High School.
- Excellent verbal communication skills and a clear speaking voice.
- Basic computer literacy and typing speed of 35+ WPM.
- Reliable internet connection and a quiet workspace at home.
- Ability to work flexible shifts, including evenings and weekends.