Job Description
Join our award-winning customer service team at Global Connect Solutions! We're seeking dynamic Call Center Representatives to deliver exceptional support to our diverse client base in the heart of Los Angeles. Enjoy a collaborative work environment, comprehensive training, and competitive benefits including health insurance, 401(k) matching, and paid time off. Be part of a company that values your growth and recognizes your achievements!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adapt to evolving processes and technologies
Qualifications
- High school diploma or equivalent
- 1+ years customer service/call center experience
- Strong verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Spanish/English bilingual preferred