Job Description
Join our award-winning customer service team as a Call Center Representative in Houston, TX! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Training provided for motivated candidates ready to grow their careers in customer service excellence.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team to improve service quality
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal communication skills
- Proficient with CRM software (e.g., Salesforce)
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Flexible availability including weekends/holidays