Job Description
Join our award-winning customer service team in vibrant San Antonio! At CustomerFirst Solutions, we're hiring passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a supportive culture where your growth matters. As a key member of our San Antonio team, you'll transform customer interactions into opportunities while building lasting relationships.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams for complex issue resolution
- Identify upsell opportunities to enhance customer value
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities and patience
- Ability to multitask in fast-paced environments
- Spanish fluency a significant plus
- Positive attitude with service-oriented mindset