Job Description
Join our award-winning customer service team as a Call Center Representative at Apex Customer Solutions! We're seeking dynamic individuals to deliver exceptional experiences while resolving inquiries, processing transactions, and building lasting client relationships. Our Oklahoma City hub offers state-of-the-art facilities, comprehensive training, and career advancement opportunities. Enjoy competitive pay, flexible scheduling, and a supportive culture that values your growth. Apply today to become part of a company recognized for employee satisfaction and service excellence!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with technical teams to resolve complex issues
- Participate in ongoing training and process improvements
- Maintain strict compliance with data security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficiency with CRM software and MS Office Suite
- Type 35+ WPM with high accuracy
- Ability to multitask in fast-paced environment
- Reliable transportation to our Oklahoma City facility