Job Description
Join our award-winning customer experience team in Louisville! We're seeking dynamic Call Center Representatives to deliver exceptional service while growing your career in a supportive environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in one of Kentucky's most vibrant cities.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities