Job Description
Join Atlanta's premier customer experience team! We're seeking passionate Call Center Representatives to deliver exceptional service while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in downtown Atlanta.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads on process improvements
- Participate in ongoing training programs
- Upsell products based on customer needs
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Resilience under pressure and problem-solving mindset
- Authorized to work in the US