Job Description
Join our award-winning customer support team at Nexus Communications Group! We're seeking dynamic Call Center Representatives to deliver exceptional service to our diverse clientele. Located in the heart of Manhattan, our state-of-the-art facility offers a collaborative environment with competitive compensation and growth opportunities. If you're passionate about problem-solving and thrive in fast-paced settings, apply now to start your career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with technical teams to resolve complex escalations
- Maintain product knowledge through continuous training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including evenings/weekends