Job Description
Join our award-winning customer service team in Charlotte, NC! We're hiring passionate Call Center Representatives to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with immediate start dates. No previous call center experience required—we provide paid training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Identify upsell opportunities for product enhancements
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Ability to navigate multiple software systems
- Patience and empathy in high-pressure situations
- Available to work flexible shifts (including weekends)