Job Description
Join Seattle's fastest-growing customer service team! We're seeking passionate Call Center Representatives to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a dynamic downtown Seattle work environment with immediate start dates. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (handle time, CSAT)
- Collaborate with support teams for complex issues
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Type 40+ WPM with accuracy
- Ability to work flexible shifts (including evenings)
- Proficient with Windows OS and basic software
- Customer service mindset with problem-solving aptitude