Job Description
Join our award-winning customer service team in the heart of Washington DC! Capital Connect Solutions is immediately hiring energetic Call Center Representatives to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, inclusive environment. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing, CRM software)
- Customer-focused mindset with problem-solving abilities
- Reliable internet connection for remote options
- Flexibility to work rotating shifts (evenings/weekends)
- Positive attitude and resilience under pressure