Job Description
Join our award-winning customer service team in Detroit! We're immediately hiring passionate Call Center Representatives to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience required—training provided!
Why Work With Us?
• Competitive hourly wage + performance bonuses
• Medical, dental, and vision insurance
• Paid time off and holidays
• Career advancement opportunities
• Modern downtown Detroit workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge base
- Meet/exceed daily performance metrics (handle time, quality scores)
- Document interactions accurately in customer relationship systems
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent communication and active listening abilities
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Available for flexible shifts including evenings/weekends